"Our little Chow Chow went to the pet store to take a bath. When I went to pick it up, I found that the dog's right eye was red and swollen and bloodshot, and two teeth were broken." Yesterday, a netizen in Fuzhou posted that his pet dog was scarred after taking a bath at the Shanhaiguan Garden store of the National Pet Hospital. He suspected that the store clerk had abused dogs.
The netizen told reporters that on October 30, he took his dog to the Shanhaiguan Garden Store of the National Pet Hospital for a bath. When he went to pick it up, he found that the dog’s right eye was red, swollen and congested. The clerk explained at the time that the dog refused to cooperate with the bath and hit the wall. The dog also bit the clerk's finger. After returning home, the netizen found that the dog's mouth was bleeding when eating. An examination revealed that two of its teeth were broken and there were traces of artificial shearing. He immediately called the store, and the explanation given by the store was that the dog bit the mask and refused to let go, and the store clerk accidentally broke the dog's teeth during the tearing process.
"But an insider sent me a private message saying that the dog was playing with an employee in the store when its teeth touched the employee's finger, and the employee then beat the dog until its nose bleeds." The netizen said that if it is true as the insider said, the clerk has been suspected of abusing the dog, he hopes the store can give a reasonable explanation and deal with the clerk involved.
Yesterday afternoon, reporters came to the Shanhaiguan Garden Store of the National Pet Hospital to verify the situation. "First of all, I would like to apologize to the customer for this poor service experience." Director Wu of the pet hospital said in an interview that after learning about the incident, he immediately conducted an investigation in the store. The employee in question denied that there was any dog beating behavior. Unfortunately, because the store was under renovation, there was no surveillance video to prove it.
After observing the dog’s broken teeth, Mr. Wu initially determined that the broken teeth may have been caused by external force. However, since the broken teeth were only discovered after leaving the store, the customer’s own reasons cannot be ruled out. He also explained that the dog was more than three months old and was in the period of teeth replacement. Factors such as eating dog food may also cause the deciduous teeth to break.
Regarding the private message, Director Wu said that the employee may have a withdrawn personality and poor interpersonal relationships. This matter still needs further identification and confirmation. He also said that no matter what the truth is, they will provide free examination and treatment for the netizen's dog, and will improve the monitoring facilities in the store as soon as possible and further train employees.